Doctor of Education in Human Resource Education: Administration, Training, and Policy Studies, Boston University, USA.
Professor of Leadership and Organisational Development (since 2016).


Jay is an accomplished academic and organisational development expert with extensive international experience across academia, government, and industry. He holds a Doctorate in Education from Boston University, Massachusetts, specialising in Human Resource Education: Administration, Training, and Policy Studies.

Jay’s most recent role prior to joining ICL was as Organisational Transformation, Learning, and Knowledge Management Advisor to the USAID Mission for Ethiopia and Djibouti, where he led strategic initiatives in development and capacity-building. Before that, he served as Deputy then Acting Head of the School of Business at Melbourne Institute of Technology (Melbourne and Sydney, Australia).

Over the years, Jay has held academic and leadership roles at several institutions worldwide, including Boston University, The Australian National University, Charles Sturt University, Swinburne University of Technology (Australia and Malaysia), Unitec Institute of Technology (Auckland, New Zealand), and IMT Dubai Business School, UAE.

Jay is the author of two books, two research monographs, and more than 60 peer-reviewed journal articles, edited book chapters, and conference papers. He has presented his research in China, Greece, Ireland, Scotland, and other international venues.

In addition to his academic career, Jay has held senior roles in federal government and the private sector, consulting to executive teams across the United States, Europe, Africa, the Middle East, and the Asia-Pacific. He is a recognised authority in organisational performance improvement, leadership development, team learning, and collaboration. His project experience spans mergers and acquisitions integration, organisational culture change, corporate restructuring, capacity-building, and leadership coaching.

Jay’s consultancy and research focus primarily on Organisational Development and Change. He has successfully applied his proven CM+ Roadmap to projects across the healthcare, hospitality, defence, engineering, and transportation sectors. He is particularly skilled in methodologies such as Appreciative Inquiry, Dialogue, Design Thinking, Synectics Creative Problem Solving, Positive Conflict, and ecosystem analysis.

Known for his inclusive and supportive leadership style, Jay is highly regarded by clients and colleagues alike. His insightful guidance and facilitation help individuals and teams turn challenges into opportunities, navigate complex change, and build resilient, high-performing organisations.